We are committed to delivering your carefully curated selections with efficiency and care. Our team processes orders with precision, ensuring that every item—from performance-focused footwear to fashion-forward designs—is packaged securely for transit. Once dispatched, your order will begin its journey via our trusted logistics partners, with updates provided at key milestones.
To maintain quality standards, all products undergo a thorough inspection before shipment. Whether you've chosen lightweight options for active lifestyles or statement pieces for special occasions, rest assured your order is handled with the utmost attention to detail.
Order processing typically requires 1-3 business days, excluding weekends and holidays. Transit durations vary based on destination and carrier capacity. Domestic deliveries generally arrive within 5-7 business days after processing, while international shipments may require 10-20 business days depending on customs clearance procedures.
During peak seasons or unforeseen circumstances (e.g., extreme weather), slight delays may occur. We recommend placing orders well in advance for time-sensitive needs. Real-time inventory status is reflected on product pages to set accurate expectations.
We offer the following shipping options:
Costs are automatically calculated at checkout based on cart value and destination. Promotional periods may feature temporary shipping discounts—check our homepage banners for current offers.
We currently serve customers across North America, the European Union, and select Asian countries. Some remote locations (e.g., islands, military bases) may require extended transit times or incur additional fees. Unfortunately, we cannot ship to embargoed regions or countries with strict import restrictions on leather/textile goods.
During checkout, our system automatically verifies address eligibility. For inquiries about specific destinations, contact [email protected] prior to ordering.
Within 24 hours of shipment, you'll receive a confirmation email containing:
Track your package via the carrier's portal or through your account dashboard. Notifications are sent at major transit points, including customs clearance initiation (where applicable).
If your order hasn't arrived within the estimated timeframe, first check the tracking details for updates. Carrier systems occasionally experience brief delays in status refreshes.
For unresolved concerns, contact our support team at [email protected] with:
We'll initiate a carrier investigation and keep you informed throughout the resolution process. Most cases are resolved within 5 business days.
International shipments may be subject to local taxes, VAT, or customs fees determined by your country's regulations. These charges are the customer's responsibility and are typically collected upon delivery.
To estimate potential fees:
Note: We cannot declare packages as "gifts" or undervalue contents, as this violates international trade laws.
